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    Quality management

    Control, train, audit, improve — a management system instead of a folder tree

    Every test procedure has a revision, an approval, a distribution list and a review date. Who may apply it is defined in the training matrix; anything off-track continues as a deviation with action and effectiveness check. The structure supports workflows under ISO/IEC 17025 and ISO 9001 — your lab gets certified, not the software.

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    What quality management does

    Document control and revisions

    A register of every controlled document — test procedures, process and work instructions, forms — with number, revision, validity and a draft editor for the next version.

    Approval, distribution, acknowledgement

    Draft, review by a second person, approval with electronic signature, then distribution to the people affected. Every acknowledgement is recorded with a timestamp.

    Review dates and overdue documents

    Recurring review cycles per document; upcoming and overdue reviews appear as their own list and on the QM dashboard, not first during an audit.

    Certificates and scope

    Certificates, accreditation documents and scope files with their validity in one place — including a reminder before they expire.

    Training, matrix and authorisations

    Training plans per document or procedure, a person-by-topic matrix, granted authorisations with expiry tracking and safety briefings.

    Internal and external audits

    Audit programme and individual audits with scope, auditors, checklist and findings; each finding turns straight into a deviation or an action.

    Deviations and complaints

    Deviations, nonconforming work and customer complaints in the same workflow: record, act, assess, close — with attachments and comments.

    Corrective actions with effectiveness

    A dedicated area for corrective and preventive actions: root cause, owner, due date and a mandatory effectiveness check before closing.

    Risks and opportunities

    Risks with likelihood and impact in a matrix, mitigating actions and the re-assessment afterwards — visible instead of implicit.

    Suppliers and service providers

    Assessment of suppliers, calibration services and subcontractors with criteria, assessment date and approval status — the basis for purchasing and subcontracting.

    Management review and quality objectives

    Management review fed by audits, deviations, complaints and metrics; quality objectives with progress are attached directly.

    Control → train → audit → improve

    1. 1

      Control the document

      Write the draft, have it reviewed, approve and distribute it — with revision, validity and review date.

    2. 2

      Train and acknowledge

      The people affected are trained, acknowledge the document and receive the matching authorisation.

    3. 3

      Audit

      An internal audit or day-to-day work reveals a gap; the finding is recorded as a deviation or complaint.

    4. 4

      Improve and review

      Implement the action, check its effectiveness, update the document or risk — results feed the management review.

    Why LabNote.Light

    • Document, training, authorisation and deviation share one record — no reconciling folder, spreadsheet and calendar
    • Approvals run on the two-person principle with electronic signature and a hash-chained audit trail
    • Confidentiality, impartiality, organisation and teams are visible areas, not an annex in the manual
    • Department visibility keeps complaints and authorisations confidential

    Frequently asked

    Is LabNote.Light certified to ISO 17025?

    No. The software itself is not certified; it supports the workflows and records your lab needs for ISO/IEC 17025 and ISO 9001.

    What happens to old versions of a document?

    Each approval creates a new revision. The previous version stays readable as locked history and is clearly marked as no longer valid in the register.

    How do I prove everyone has read a document?

    Through distribution: each assigned person acknowledges the document, the status is visible as a ratio (for example 7 of 7) and timestamped per person.

    Does approval follow the two-person principle?

    Yes. Authoring and approval are separate roles with their own electronic signature; a justified management override is logged.

    Can external auditors take part?

    Yes. External audits are managed as their own audit type; findings, actions and evidence run in the same workflow as internal audits.

    Can documents be linked to methods and equipment?

    Yes. Test procedures link to methods, equipment and training; revalidating a method flags the related procedure for review.

    Security & Compliance

    Built into every plan, not bolted on

    GDPR, ALCOA+, and the hash-chain audit trail ship with every LabNote.Light plan — no add-ons, no surcharge, EU-hosted.

    AVV
    ART. 28 GDPR
    EU-Hosting
    DE/NL CLUSTER
    E-Signatur
    WITH HASH CHAIN
    ALCOA+
    DATA INTEGRITY
    §16
    GEFSTOFFV (DE/AT)
    Hash-Kette
    TAMPER-EVIDENT

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